teamplay Utilization Management
A design contribution to Siemens Healthineers' fleet performance platform — helping radiology teams activate their true scanner capacity.
This project is protected by a non-disclosure agreement. Detailed process, artefacts, and outcomes cannot be shared on public domain — I'm happy to walk through them in a 1-on-1 conversation.
Turning scanner data into operational insight.
teamplay Utilization Management Suite is part of Siemens Healthineers' Performance Management platform. It helps radiology departments understand how their MRI and CT scanners are actually being used — and where hidden capacity lives.
The product analyzes usage patterns and patient workflows to help departments optimize scheduling, reduce wait times, and minimize idle machine hours.
Analyzes usage patterns
Studies how scanners are used across time, procedures, and shifts to reveal optimization opportunities.
Reveals underutilized scanners
Uses real-time data to surface machines and time slots that aren't reaching their capacity.
Identifies peak usage periods
Helps departments allocate resources effectively and prevent bottlenecks before they compound.
Automated improvement recommendations
Turns operational data into concrete, actionable suggestions for radiology leaders.
Designing decision support, not just data reporting.
As the Senior UX Designer on this product, I owned and drove the UX end to end — solo. From discovery and workflow mapping to information architecture, visualisation design, and validation, the design decisions were mine to make and defend.
The contribution centred on three principles that shaped every screen.
Designed for fast scanning
Radiology leaders need to interpret operational performance in seconds. Every screen was structured around a ruthless information hierarchy — the most critical signals surface first.
Designed for comparison
A number means nothing without context. The experience was built around comparative benchmarking — across scanners, sites, modalities, and time — so anomalies are visible without effort.
Designed for action
The goal was never data consumption. It was operational intervention. Every visualization was designed to answer a specific question and lead somewhere actionable.
What I owned end to end
A cross-disciplinary contribution spanning research, strategy, design, and validation — as the single design owner on the product.
Discovery & workflow mapping
Working with stakeholders to understand how utilization was being measured, where operational blind spots existed, and which decisions users were trying to make.
Information architecture & dashboard strategy
Restructuring the experience into layered views — from system-wide overview to scanner-level drilldown to actionable operational insights.
Data visualization system
Defining the visual language for enterprise data storytelling — charts that answer operational questions rather than just display figures.
Cross-functional collaboration
Partnering with product managers, engineers, and clinical experts to align design decisions with clinical realities and technical feasibility.
Validation & iteration
Testing whether users could identify operational issues faster and make clearer decisions — then refining the design based on what they showed us.
A design that helps hospitals activate hidden capacity.
The design contributed to a product that Siemens Healthineers now positions publicly as an operational intelligence platform for radiology fleets — one that turns fragmented usage data into decisions that improve efficiency, throughput, and access to care.
Helps radiology teams increase patient throughput
Reduces patient wait times through better scheduling
Minimizes idle machine hours on high-value scanners
Enables faster operational decisions with real-time insights
Supports resource allocation and bottleneck prevention
The full case study in detail — with research, wireframes, design decisions and rationale — can be discussed on request. Happy to walk through the work in a 1:1 conversation, within the bounds of my NDA with Siemens Healthineers.